Returns & Exchanges

We want you to be completely satisfied with your oak doors; if they aren’t a perfect fit for your home, you can return them within 14 days of delivery. All items must be in their original, unfinished condition and packaging to qualify for a full refund.

1

Initiate Your Return

Contact our customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA).

2

Prepare the Door

Ensure the door is securely repackaged in its original protective wrapping to prevent any structural or cosmetic damage during transit.

3

Arrange Collection

Once approved, we will coordinate with our specialist heavy-goods courier to collect the items from your property at a scheduled time.

4

Inspection and Refund

After our warehouse team inspects the returned goods to confirm they are in resaleable condition, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing